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Have questions about your home insurance? Need help with a claim? Our friendly team is here to help you every step of the way.

Let's Connect

Choose the way that works best for you to reach our team. We're committed to providing prompt, helpful responses to all your questions.

Phone Support

(833) 828-6363

Available 24/7 for claims

Email Support

[email protected]

Response within 24 hours

Office Address

1024 Iron Point Road

Folsom, California 95630

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When We're Available

Our team is here to help you when you need us most, with different support options available at various times.

Customer Service

Monday - Friday 8:00 AM - 8:00 PM PST

Saturday 9:00 AM - 5:00 PM PST

Sunday 10:00 AM - 4:00 PM PST

Claims Support

24/7 Emergency Claims Available anytime for urgent claims

Standard Claims Monday - Friday 7:00 AM - 9:00 PM PST

Quick Answers

Find instant answers to the most common questions, or visit our full FAQ page for more detailed information.

How do I file a claim?

Call our 24/7 claims hotline at (833) 828-6363 or file online through your customer portal. We'll guide you through every step.

Can I get a quote online?

Yes! Get an instant quote in under 5 minutes by clicking "Get Quote" and entering your home details. No commitment required.

How do I make a payment?

Pay online through your customer portal, set up autopay, call our billing department, or mail a check to our office address.

What does my policy cover?

Coverage varies by policy, but typically includes dwelling, personal property, liability, and additional living expenses. Check your policy documents for specifics.

How do I update my policy?

Contact your agent or call customer service to make changes like adding coverage, updating your address, or adjusting your deductible.

What if I need help after hours?

For urgent claims, call our 24/7 hotline. For non-urgent matters, use our online chat or email, and we'll respond within 24 hours.