Privacy Policy

1. Overview

At SurelyNest Insurance Company ("SurelyNest," "we," "us," or "our"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our mobile application, or engage with our insurance services.

By using our services, you consent to the data practices described in this policy. If you do not agree with our privacy practices, please do not use our services.

2. Information We Collect

We collect several types of information to provide and improve our services:

Personal Information

We collect personal information that you voluntarily provide to us, including:

• Identity Information: Name, date of birth, Social Security number
• Contact Information: Address, email address, phone number
• Financial Information: Payment information, bank account details, credit score
• Property Information: Property address, property details, ownership information
• Insurance Information: Coverage history, claims history, policy preferences

Automatically Collected Information

When you use our services, we automatically collect certain information:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent, clicks)
• Location information (with your permission)
• Cookie and tracking data

Third-Party Information

We may receive information about you from third parties, including:

• Credit reporting agencies
• Insurance history databases
• Public records
• Marketing partners (with your consent)

3. How We Use Your Information

We use your information for various purposes related to providing insurance services:

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

Service Providers

We share information with third-party vendors who provide services on our behalf, including:

• Payment processors
• Credit reporting agencies
• Claims adjusters and investigators
• IT service providers
• Marketing platforms

Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal process or government requests
• Protect our rights and property
• Prevent fraud or illegal activities
• Protect the safety of our users

Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve your experience on our website and mobile app.

Types of Cookies We Use

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand how you use our site
• Marketing Cookies: Used to deliver relevant advertisements
• Preference Cookies: Remember your settings and preferences

Managing Cookies

You can control cookies through your browser settings. However, disabling certain cookies may limit your ability to use some features of our services.

6. Data Security

We implement comprehensive security measures to protect your personal information:

• Encryption: Data is encrypted in transit and at rest
• Access Controls: Strict access controls limit who can view your information
• Regular Audits: We regularly audit our security practices
• Employee Training: Our staff receives regular privacy and security training
• Secure Facilities: Physical security measures protect our data centers

While we strive to protect your information, no system is completely secure. We cannot guarantee absolute security of your data.

7. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

Specific retention periods vary based on the type of information and applicable legal requirements. Insurance records are typically retained for 7-10 years after policy termination.

8. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

General Rights

• Access: Request copies of your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your information (subject to legal requirements)
• Portability: Request transfer of your information
• Objection: Object to processing of your information
• Restriction: Request restriction of processing

California Residents (CCPA)

California residents have additional rights under the California Consumer Privacy Act, including:

• Right to know what personal information we collect and how it's used
• Right to delete personal information
• Right to opt-out of the sale of personal information
• Right to non-discrimination for exercising privacy rights

9. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected information from a child under 18, we will take steps to delete that information promptly.

10. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we make significant changes, we will:

• Post the updated policy on our website
• Send email notifications to registered users
• Update the "Last Modified" date
• Provide prominent notice for material changes

Your continued use of our services after policy changes indicates your acceptance of the updated policy.

11. Contact Information

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Privacy Officer

• Email: [email protected]
• Phone: (833) 828-6363
• Mail: SurelyNest Insurance Company
  Privacy Officer
  1024 Iron Point Road
  Folsom, California 95630

Response Time

We will respond to privacy inquiries within 30 days of receipt. For urgent matters, please call our customer service line.

Effective Date

This Privacy Policy is effective as of January 15, 2025.